At purethreads.store, we encourage mindful consumption. We hope you love your purchase, but if it doesn’t fit or feel quite right, we adhere to the following policy:
- Return Window: You may request a return or exchange within 14 days of receiving your order.
- Eligibility: To support our waste-reduction efforts, items must be in pristine, unworn, and unwashed condition with all original organic tags and packaging attached. Items that have been altered or show signs of wear are not eligible for return.
- Refunds/Exchanges:
- Exchanges: We are happy to exchange items for a different size, subject to stock availability.
- Refunds: Approved returns will be refunded via your original payment method (or as store credit), minus shipping charges, after our team inspects the returned garment.
- Process: To initiate a return, please contact our support team with your order number. We encourage customers to use our provided sustainable shipping methods for returns to minimize our collective carbon footprint.